On February 28th, 2011 Google had a hiccup with Gmail.com. Close to 150,000 of Gmail users either got their accounts disable or mostly deleted. Some people were able to log in but with no settings or data and some weren't even able to log in to their accounts. Google seems to be on top of this problem just a few days later and they did make a sincere apology. I'm sure Google will restore its users accounts to normal. I'm not here to talk about Google's mistakes but to let people know that these things happen all the time.
When you have data saved in this "cloud" world were data is the only copy then you could be setting yourself up for failure. It's always good to have a physical back up of the important things. Even Google has a tape system that isn't online. Also, keep your own digital back up just in case of an emergency. Many companies go through this type of situation but you only here a bout it when it's a multimillion dollar corp. At your job, has the system ever been upgraded or had a glitch in it. That caused business to be run differently for a period of time. This "glitch" in the system doesn't mean that company has bad business practices. People have to realize that growing pains are a part of life.
Now, let's say that every year Google had this problem. If only a small percentage was affected and those people got their data recovered is that grounds to say that Google has bad service. I don't think so. You have to take the good with the bad especially dealing with an internet company. As long the good parts heavily out weigh the bad. People make mistakes and internet companies make a lot of mistakes! Gmail to me is a tool for communication and this is a small mistake compared to the service that they have provided over the years. Let's see how this plays out and hope that Google recovers from this.